We ship 100% grass-fed, grass-finished beef frozen, by UPS, within the United States. We do not ship internationally.
We ship on Monday, Tuesday and Wednesday only, so that no order sits in a warehouse over a weekend. Orders placed by 9:00 a.m. MT on Monday, or by 11:00 a.m. MT on Tuesday or Wednesday, go out the same day. Orders placed after the Wednesday cutoff ship the following Monday.
Shipping is a flat rate based on the weight of your order and where it is going. The exact rate for your order is shown at checkout before you pay, and it steps up as order weight increases.
Cow shares, skincare and some individual items ship under their own rates, which are also shown at checkout.
Sixteenth, eighth and quarter beef shares: please allow 5 days to process and pack. We generally ship cow shares on Tuesdays.
Half and whole beef shares: please allow up to 3 weeks to ship, depending on inventory.
Your beef is packed frozen with insulation. Some softening at the surface in transit is normal; as long as the beef is still cold and firm it can go straight into your freezer. Beef that has fully thawed should not be refrozen.
Please check that your shipping address is correct before you order, and make sure someone can bring the box inside on the day it arrives.
Every order ships insured with InsureShield. If your box is lost or damaged in transit, contact us at info@cartercountrymeats.com.
Once a package is with UPS, delivery timing is in their hands, and weather and carrier delays do happen. If your tracking stops moving, or your box arrives in poor condition, email us and we will work it out with you.