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Terms of service

Carter Country Meats
Effective Date: July 1, 2025
Last Updated: July 1, 2025

1. Acceptance of Terms

Welcome to Carter Country Meats. These Terms of Service ("Terms") govern your use of our website www.cartercountrymeats.com, mobile applications, desktop applications, email communications, SMS messaging services, and all related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our Services.

2. Description of Services

Carter Country Meats provides premium, ranch-raised beef products and related services through multiple channels:

Website Services

  • Online product catalog and ordering with subscription services
  • Account creation and management
  • Educational content about our farming practices
  • Customer support and contact forms

Mobile and Desktop Applications

  • Access to product information and ordering
  • Account management features
  • Push notifications about orders and promotions
  • Location-based services (with your permission)

Email Communications

  • Product newsletters and updates
  • Promotional offers and discounts
  • Order confirmations and shipping notifications
  • Educational content and recipes

SMS Messaging Services

  • Promotional text messages and offers
  • Order updates and shipping notifications
  • Customer service communications
  • Opt-in marketing campaigns

3. Eligibility and Account Registration

Age Requirements

You must be at least 18 years old to use our Services or make purchases. By using our Services, you represent that you are at least 18 years old.

Account Creation

To access certain features, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Keep your login credentials secure
  • Notify us immediately of any unauthorized use
  • Be responsible for all activities under your account

4. Email Communication Terms

Subscription and Consent

By subscribing to our email communications, you consent to receive marketing emails from Carter Country Meats. You may subscribe through our website, during checkout, or by contacting us directly.

Email Content

Our emails may include:

  • Product information and availability updates
  • Promotional offers and discounts
  • Educational content about our products and farming
  • Order confirmations and shipping updates

Unsubscribe

You may unsubscribe from our emails at any time by:

  • Clicking the unsubscribe link in any email
  • Contacting us at info@cartercountrymeats.com
  • Managing your preferences in your account settings

CAN-SPAM Compliance

Our email practices comply with the CAN-SPAM Act and include proper identification, truthful subject lines, and clear unsubscribe mechanisms.

5. SMS Messaging Terms

Express Written Consent

By opting into our SMS program, you provide express written consent to receive promotional and transactional text messages from Carter Country Meats using automated technology. This consent is not required as a condition of purchase.

Message Types and Frequency

You may receive:

  • Promotional offers and product announcements
  • Order confirmations and shipping updates
  • Customer service communications
  • Up to 8 promotional messages per month (frequency may vary)

Standard Charges

Standard message and data rates apply according to your mobile carrier plan. Please contact your carrier for specific rate information.

Opt-Out Procedures

To stop receiving SMS messages:

Customer Support

For SMS help, text "HELP" or contact us directly.

TCPA Compliance

Our SMS practices comply with the Telephone Consumer Protection Act (TCPA) and Cellular Telecommunications Industry Association (CTIA) guidelines.

6. Mobile and Desktop Application Terms

License Grant

We grant you a limited, non-exclusive, non-transferable license to use our mobile and desktop applications solely for personal, non-commercial purposes.

Device Requirements

Applications may require specific operating systems, hardware capabilities, or internet connectivity. We are not responsible if your device is incompatible.

Updates and Modifications

We may update our applications to improve functionality, security, or compliance. You agree to install updates when prompted.

Push Notifications

Our applications may send push notifications about orders, promotions, or important updates. You can manage notification preferences in your device settings.

7. Ordering and Payment Terms

Product Information

We strive to provide accurate product descriptions, prices, and availability. However, we reserve the right to correct errors and update information without notice.

Pricing

All prices are in U.S. dollars and subject to change without notice. Applicable taxes and shipping costs will be added at checkout.

Payment

We accept major credit cards and other payment methods as displayed during checkout. Payment is due at the time of order.

Order Acceptance

Your order is an offer to purchase products. We reserve the right to accept or decline any order for any reason.

8. Shipping and Delivery

Shipping Areas

We ship to locations within the United States. Specific shipping restrictions may apply to certain areas.

Delivery Times

Estimated delivery times are provided for reference only and are not guaranteed. Actual delivery may vary due to weather, carrier delays, or other factors beyond our control.

Risk of Loss

Risk of loss transfers to you upon delivery to the address you specify.

9. Returns and Refunds

Quality Guarantee

We stand behind the quality of our products. If you are not satisfied with your purchase, please contact us within 7 days of delivery.

Return Process

Returns must be authorized in advance. Contact us at 307.431.2575 or info@cartercountrymeats.com to initiate a return.

Refund Policy

Refunds will be processed to the original payment method within 5-10 business days after we receive and process your return.

10. Prohibited Uses

You may not use our Services to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful, offensive, or inappropriate content
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our Services
  • Use automated systems to access our Services without permission
  • Resell or redistribute our products without authorization
  • Serial insurance claims on the basis of not receiving the order without tangible evidence - i.e. UPS photo of delivered order
  • Defrauding our insurance partner, Corso, by submitting fraudulent claims

11. Intellectual Property

Our Content

All content on our Services, including text, images, logos, and design elements, is owned by Carter Country Meats and protected by copyright and trademark laws.

User Content

If you submit content to us (reviews, comments, photos), you grant us a non-exclusive, royalty-free license to use, display, and distribute such content in connection with our Services.

Trademarks

"Carter Country Meats" and related marks are trademarks of Carter Country Meats. You may not use our trademarks without written permission.

12. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information across all our Services.

13. Disclaimers and Limitations of Liability

Disclaimer of Warranties

Our Services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Carter Country Meats shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our Services.

Maximum Liability

Our total liability to you for any claims related to these Terms or our Services shall not exceed the amount you paid us in the 12 months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless Carter Country Meats, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our Services or violation of these Terms.

15. Force Majeure

We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or technical failures.

16. Termination

Your Right to Terminate

You may stop using our Services at any time and may cancel your account by contacting us.

Our Right to Terminate

We may terminate or suspend your access to our Services immediately if you violate these Terms or engage in prohibited activities.

Effect of Termination

Upon termination, your right to use our Services will cease immediately, but these Terms will remain in effect regarding past use.

17. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Wyoming.

Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as part of a class action or collective proceeding.

18. Modifications to Terms

We may modify these Terms at any time by posting the updated Terms on our website. Material changes will be communicated via email or SMS to registered users. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Carter Country Meats regarding your use of our Services.

21. Contact Information

If you have questions about these Terms, please contact us:

Carter Country Meats
PO Box 72
Ten Sleep, WY 82442
Phone: 307.431.2575
Email: info@cartercountrymeats.com
Website: www.cartercountrymeats.com

For Email Support: info@cartercountrymeats.com
For SMS Support: Text "HELP" to our SMS number or call 307.431.2575


These Terms of Service are effective as of the date listed above and apply to all use of Carter Country Meats Services across all platforms and communication channels.

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